When an external threat actor gained temporary access to a UK digital services company's AWS environment, Cloud Bridge's managed support layer detected and contained the attack, coordinated the investigation with AWS, and recovered 100% of the unauthorised charges. We then used the incident as a springboard to strengthen the customer's long-term security posture and establish ongoing Partner-Led Support.
|
Industry |
Region |
Services |
Key outcomes |
|---|---|---|---|
|
Technology / Digital Services |
UK |
Partner-Led Support, Security Assessment, Incident Response |
Threat neutralised, costs recovered, security hardened, managed support established |
The customer is a UK-based technology and digital services company whose solutions depend on secure, reliable cloud infrastructure. They rely on AWS to power client-facing applications and internal systems in a competitive market.
Like any organisation in the cloud, they face an evolving threat landscape. When an external threat actor targeted their AWS environment, our managed support layer provided the rapid detection and response that made the difference.
Security incidents don't wait for office hours. An external threat actor gained temporary unauthorised access to the customer's AWS environment - caught quickly through AWS's fraud prevention systems and our own monitoring, but not before that brief window created three urgent problems:
The customer needed a partner who could move immediately - not just to shut the threat down, but to run the investigation, coordinate with AWS, and win back the money.
We didn't stop at putting the fire out. We used the moment to make the customer harder to hit next time:
The result: a stronger, more resilient security baseline than before the attack.
When an external threat targeted our AWS environment, Cloud Bridge's response was exactly what we needed. They contained the threat, coordinated with AWS to recover the costs, and then went further — providing guidance on our security posture so we're in a much better position going forward. Having a partner like Cloud Bridge means we can focus on our business knowing the infrastructure is in safe hands.
Cloud security isn't a matter of if, but when. What matters is how fast you detect, respond and recover — and whether you come out of it stronger. This engagement shows exactly that:
What should you do if your AWS account is compromised? Act immediately: terminate unauthorised resources, raise a high-priority AWS Support case, and investigate the scope of access. A specialist partner can contain the threat, coordinate the AWS investigation, obtain a Root Cause Analysis, and pursue recovery of unauthorised charges — while strengthening your security posture to prevent recurrence.
Can unauthorised AWS charges be recovered? Yes. Where charges result from a security incident, they can often be recovered by quantifying the unauthorised spend, presenting evidence and investigation findings to AWS, and coordinating through established partner escalation paths. In this case, 100% of the unauthorised charges were recovered.
What is Partner-Led Support? Partner-Led Support combines the expertise of an AWS Partner with the backing of AWS. You work with specialists who understand your environment, operational priorities and business goals, with 24/7 coverage and direct AWS escalation when specialist expertise is required.
Security threats are a matter of when, not if — and how well-governed your environment is decides how fast you can respond. Book your complimentary Cloud Snapshot → — a personalised report within 48 hours covering your security posture, cost drivers and governance gaps.
Related reading:
What should you do if your AWS account is compromised? Act immediately: terminate unauthorised resources, raise a high-priority AWS Support case, and investigate the scope of access. A specialist partner can contain the threat, coordinate the AWS investigation, obtain a Root Cause Analysis, and pursue recovery of unauthorised charges — while strengthening your security posture to prevent recurrence.
Can unauthorised AWS charges be recovered? Yes. Where charges result from a security incident, they can often be recovered by quantifying the unauthorised spend, presenting evidence and investigation findings to AWS, and coordinating through established partner escalation paths. In this case, 100% of the unauthorised charges were recovered.
What is Partner-Led Support? Partner-Led Support combines the expertise of an AWS Partner with the backing of AWS. You work with specialists who understand your environment, operational priorities and business goals, with 24/7 coverage and direct AWS escalation when specialist expertise is required.
Cloud Bridge is an AWS Premier Tier Services Partner, Managed Service Provider and AI Competency Partner. We help organisations take control of their AWS environments through continuous governance, optimisation and support — built into what you're already paying.